Do I need to have an account to order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions


What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.


What if I typed the wrong email address?

Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.


What payment methods do you accept?

Credit Card

We accept VISA and MASTERCARD credit card via IPAY88 and Paypal. If you wish to make payment with AMEX credit card, you may proceed with Paypal.

Internet Banking

We accept direct debit transactions from Maybank2u, CIMB Clicks, RHBnow, Connect Internet Banking & PEx+, Bank Islam, UOB, AmBank Group, BSN, AFFIN Bank, iRakyat, Alliance Online, via Ipay88.


How secure is my online order?

For TELITE, the security of online purchases is fundamental. All transactions are performed through secure payment systems. Confidential payment details are transmitted directly in an encrypted format (SSL) to the entity. Your credit card information is not stored on our servers.


Can I change or cancel my order?

Please note that any orders that have already been packed or shipped cannot be canceled.


Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacational address.